Jobcentre Plus is a government agency supporting people of working age from welfare into work, and helping employers to fill their vacancies. We are part of the Department for Work and Pensions (DWP) and play a major role in supporting the Department’s aim to "promote opportunity and independence for all through modern, customer-focused services."
We aim to provide a high quality and efficient service to all our customers. The DWP Customer Charter sets out the standards you can expect from us and what your responsibilities are in return.
Identifying the skills you have now
You probably already have valuable transferable skills that could make you a good candidate for a job. Think back through the jobs you have done, your hobbies and the other things you’re involved in. Then using the list above write down the skills that you have. Here is an example:
You have always worked in administrative jobs in offices as part of a team, so you have good teamwork and communication skills. In your spare time you also help to run a Brownie pack. This means that you have other skills that you can transfer to a job: initiative and leadership skills to name two.
However, it can sometimes be difficult to identify your own strengths. This is where an interview with a Jobcentre Plus adviser can help. An adviser will know about other organisations that may be able to help you identify and gain the skills you need. Friends and relatives may also be able to help you work out your strengths that are also your transferable skills.